**Terms and Conditions for The Wig Wash - Online Wig Washing Services**
**Effective Date:** 10/29/2024
Welcome to The Wig Wash. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
1. **Services Provided**
We offer professional wig washing services for various types of wigs, topper and extentions. Our goal is to maintain the quality and integrity of your alternative hair pieces. If any items are deemed unsafe* to proceed with the service, you will be contacted, and the item will be returned to you.
*Unsafe is defined as an item that is either too damaged, unable to be effectively cleaned, or too fragile to undergo the specified services.
2. **Order Process**
- Customers may place orders through our website.
- All orders are subject to availability.
- We reserve the right to refuse service or cancel orders at our discretion.
3. **Payment Terms**
- All payments must be made in advance through the payment methods provided on our website.
- Prices may vary, and any changes will be communicated prior to processing your order.
4. **Service Limitations**
- While we strive for excellent service, we cannot guarantee complete restoration of wigs that have been damaged or improperly cared for.
- We are not responsible for any losses or damages resulting from the cleaning process.
- If any items are deemed unsafe* to proceed with the service, you will be contacted, and the item will be returned to you.
*Unsafe is defined as an item that is either too damaged, unable to be effectively cleaned, or too fragile to undergo the specified services.
5. **Customer Responsibilities**
- Customers must provide accurate information regarding their alternative hair pieces and shipping details.
- You are responsible for ensuring that any alternative hair sent for cleaning do not contain any personal items.
6. **Returns and Refunds**
- Due to the nature of our services, we do not offer refunds once the services have been rendered.
- If you believe there’s an error with your order, please contact us within 48 hours of receiving your alternative hair piece.
7. **User Conduct**
Customers agree to use our service only for lawful purposes. You are prohibited from:
- Posting or transmitting any material that is illegal, abusive, threatening, or otherwise objectionable.
- Attempting to disrupt our services or impair the functionality of our website.
8. **Intellectual Property**
All content on our website, including but not limited to text, graphics, and logos, is the property of The Wig Wash and is protected by copyright laws. You may not use, reproduce, or distribute any materials without prior consent.
9. **Limitation of Liability**
The Wig Wash shall not be liable for any indirect, incidental, or consequential damages resulting from any service provided, or the inability to use our services.
10. **Account Termination**
We reserve the right to suspend or terminate your account if you breach any of these Terms and Conditions, or for any conduct that we believe violates our policies or is harmful to other users.
11. **Governing Law**
These Terms shall be governed by and construed in accordance with the laws of California. Any disputes arising from these Terms will be resolved in the courts of California.
12. **Changes to Terms**
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website, and your continued use of our services constitutes acceptance of the modified Terms.
13. **Contact Us**
For any questions about these Terms and Conditions, please contact us at emily@thewigwash.shop.
**Return and Refund Policy for The Wig Wash**
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return and refund policy:
**1. Terms of Service:**
Clients may request adjustments or services for their alternative hair pieces within 15 days from the date of service. A virtual consultation is required to discuss the necessary changes before the hair piece is sent back for additional work.
**2. Condition of Hair Pieces:**
If the alternative hair piece is over two years old or shows signs of damage to the base materials, such as tears, thinning, or discoloration, we cannot guarantee that repairs or services will be successfully performed. In some cases, attempting to service a heavily worn or damaged hair piece may result in additional damage. Therefore, we recommend assessing the overall condition of your hair piece before seeking service.
**3. Reasons for Service Request:**
You may request services for your hair piece for the following reasons:
- Damage incurred during handling
- Incorrect piece received
- Quality issues must be reported within the first five wears or 15 days, whichever occurs first.
**4. Process for Service Request:**
To initiate a service request:
- Contact our customer service at emily@thewigwash.shop or call us at 1-858-264-6519 within 15 days of your initial service.
- Provide your order number and the reason for the request.
- Our team will assist you through the process and provide instructions for sending the hair piece back, including any necessary shipping labels.
**5. Process for Service Completion:**
Once we receive your hair piece, please allow 7-10 business days for the service to be completed. There may be additional fees for extensive repair work. Any initial service fees are non-refundable.
**6. Contact Details:**
For any inquiries or assistance with your return, please feel free to reach out to us:
- **Email:** emily@thewigwash.shop
- **Phone:** 1-858-2646519
- **Business Hours:** Monday - Thursday 9 am - 2 pm (PST)
We appreciate your understanding and look forward to serving you again in the future!
Copyright © 2025 The Wig Wash - All Rights Reserved.
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